German Retana Ciencia de datos | Computación en la nube | Estrategia de TI

Investigación

Publicaciones en revistas académicas

  1. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu (2018) “Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud,” MIS Quarterly 42(3):961-978.
  2. Retana, German, Chris Forman, y D. J. Wu (2016) “Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment,” Edición especial en Practice Focused Research en Manufacturing & Service Operations Management (M&SOM) 18:1, 34-50. (También en SSRN)

Publicaciones en revistas de conferencias

  1. Whitley, Edgar, John Mooney, German F. Retana, Peter Reynolds, Will Venters, “The Shift to Cloud Computing: A Slow Train Comin’?” Proceedings of the 34th International Conference on Information Systems (ICIS). Milán, Italia. Diciembre 2013.
  2. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Technical Support and IT Capacity Demand: Evidence from the Cloud.” Proceedings of the 33rd International Conference on Information Systems (ICIS). Orlando, FL. Diciembre 2012.

Presentaciones en conferencias y talleres

  1. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud,” Statistical Challenges in eCommerce Research (SCECR 2016). Naxos, Greece. Junio 2016.
  2. Retana, German, Chris Forman, and D. J. Wu, “Proactive Customer Education, Customer Retention, and Demand for Technology Support,” Conference of Information Systems and Technology (CIST 2014). San Francisco, CA. Noviembre 2014.
  3. Retana, German, Chris Forman, and D. J. Wu, “Proactive Customer Education, Customer Retention, and Demand for Technology Support,” The Conference on Digital Experimentation @ MIT (CODE@MIT). Boston, MA. Octubre 2014.
  4. Retana, German, Chris Forman, and D. J. Wu, “Early Proactive Education, Customer Retention, and Demand for Technology Support,” Production and Operations Management (POMS) 25th Annual Conference. Atlanta, GA. Mayo 2014.
  5. Whitley, Edgar, John Mooney, German F. Retana, Peter Reynolds, Will Venters, “The Shift to Cloud Computing: A Slow Train Comin’?” Panelista en la 34th International Conference on Information Systems (ICIS). Milán, Italia. Diciembre 2013.
  6. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Technical Support and IT Capacity Demand: Evidence from the Cloud.” 33rd International Conference on Information Systems (ICIS). Orlando, FL. Diciembre 2012.
  7. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Not all Cloud Users are Equal: Who Benefits from Technical Support?,” INFORMS 2012 Annual Meeting. Phoenix, AZ.Octubre 2012.
  8. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Providers’ Technical Support, IT Capacity Usage and Architecture Complexity: Evidence from the Cloud,” 2012 Atlanta-Athens Conference on Research in Information Systems (AACRIS). Atlanta, GA. Marzo 2012.
  9. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Providers’ Technical Support and IT Capacity Usage: Evidence from the Cloud,” Poster, 2012 Winter Conference on Business Intelligence. Snowbird, UT. Marzo 2012.
  10. Retana, German, Sridhar Narasimhan, Marius Florin Niculescu, y D. J. Wu, “Cloud Usage: Role of Scalability and Online Technical Support,” Poster, Workshop on Information Systems and Economics (WISE) 2011. Shanghai, China. Diciembre 2011.
  11. Retana, German, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Measuring the Value of Cloud Scalability and Technical Support,” INFORMS 2011 Annual Meeting. Charlotte, NC. Noviembre 2011.
  12. Wu, Tianshi, Sandra Slaughter, Chris Forman, Sridhar Narasimhan, German Retana, and Sebastian Urbina, “Diversification versus Specialization in Learning after Information Systems Implementation,” 2011 Academy of Management (AOM) Annual Meeting. San Antonio, TX. Agosto 2011.
  13. Wu, Tianshi, Sandra Slaughter, Chris Forman, Sridhar Narasimhan, German Retana, and Sebastian Urbina, “Learning and business value of information systems: The case of customs automation system implementation,” Workshop on Information Systems and Economics (WISE) 2010. St. Louis, MO. Diciembre 2010.

Charlas académicas invitadas

  1. INCAE Business School. Alajuela, Costa Rica. Mayo 2014.
  2. INCAE Business School. Alajuela, Costa Rica. Junio 2013.
  3. Sauder School of Business, University of British Columbia. Vancouver, BC. Marzo 2013.
  4. School of Computing, National University of Singapore. Singapore, Singapore. Febrero 2013.
  5. Krannert School of Management, Purdue University. West Lafayette, IN. Febrero 2013.
  6. Fox School of Business, Temple University. Philadelphia, PA. Enero 2013.

Servicio y afiliaciones

  1. Revisor de Revistas Académicas
    1. Management Science (desde abril 2010)
    2. Management Information Systems Quarterly (MISQ) (desde noviembre 2010)
    3. Information Systems Research (ISR) (desde octubre 2017)
    4. Decision Sciences (desde agosto 2017)
    5. Information Technology and Management (desde april 2011)
    6. Management Decision (since September 2013)
    7. Business & Information Systems Engineering (BISE) para ECIS 2015 Special Issue (june 2015)
  2. Organización de Conferencias
    1. PC Member para Conference on Information Systems and Technology (CIST 2018). Phoenix, AZ. Nov 2018.
    2. PC Member para Conference of Information Systems and Technology (CIST 2017). Houston, TX. Octubre 2017.
    3. PC Member para Conference of Information Systems and Technology (CIST 2016). Nashville, TN. Noviembre 2016.
    4. Co-Chair para Theory in Economics of Information Systems (TEIS 2016). Guanacaste, Costa Rica. Marzo 2016.
    5. PC Member para Conference of Information Systems and Technology (CIST 2015). Philadelphia, PA. Octubre 2015.
    6. AE para track de Cloud Computing. European Conference on Information Systems (ECIS 2015). Münster, Alemania. Mayo 2015.
    7. Organizador de sesión sobre Computación en la Nube. Track de Sistemas de Información. Production and Operations Management (POMS 2014) 25th Annual Conference. Atlanta, GA. Mayo 2014.
  3. Revisor para Conferencias
    1. International Conference on Information Systems (ICIS) 2016. Dublín, Irlanda. Diciembre 2016.
    2. Workshop on Information Technology and Systems (WITS) 2014, Auckland, New Zeland. Diciembre 2014.
    3. European Conferences on Information Systems (ECIS) 2014. Tel Aviv, Israel. Junio 2014.
    4. International Conference on Information Systems (ICIS) 2013. Milán, Italia. Diciembre 2013.
    5. International Conference on Information Systems (ICIS) 2012. Orlando, FL. Diciembre 2012.
    6. 45th Hawaiian International Conference on System Sciences (HICSS-45). Maui, HI. Enero 2012.
    7. International Conference on Information Systems (ICIS) 2011. Shanghai, China. Diciembre 2011.
    8. 21st Workshop on Information Technologies and Systems (WITS). Shanghai, China. Diciembre 2011.
    9. INFORMS Conference on Information Systems and Technology (CIST) 2010. Austin, TX. Noviembre 2010.
  4. Discussant en Conferencias
    1. Workshop on Information Systems and Economics (WISE) 2013. Milán, Italia. Diciembre 2013.
  5. Servicio Institucional
    1. Organizador del INCAE Brownbag Seminar Speaker Series. 2015-presente.
    2. Mentor de proyectos del Central American Healthcare Initiative (CAHI). 2015-presente.
    3. Organizador del DocNet Recruiting Forum at INCAE 2015. Setiembre 2015
    4. Representante estudiantil en el comité doctoral. College of Management, Georgia Institute of Technology. Año académico 2011-2012.
  6. Voluntariado
    1. Workshop on Information Systems and Economics (WISE) 2011, Shanghai, China. Diciembre 2011.
    2. IT Teaching Workshop Georgia Tech, Atlanta, GA, Mayo 2010.
    3. International Conference on Information Systems (ICIS) 2009. Phoenix, AZ. Diciembre 2009.
  7.  Afiliaciones
    1. The Institute for Operations Research and The Management Sciences (INFORMS).
    2. Association for Information Systems (AIS).