Research

Articles in Journals

  1. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud,” forthcoming at MIS Quarterly.
  2. Retana, German, Chris Forman, and D. J. Wu (2016) “Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment,” Special Issue on Practice Focused Research in Manufacturing & Service Operations Management (M&SOM) 18:1, 34-50. (Also on SSRN)

Submitted Journal Articles and Working Papers

  1. Retana, German, and Carlos Fernández,“Pitfalls of Offering Discounts to Prevent Churn in Contractual Services: Evidence from a Dedicated Hosting Firm,”research in progress.
  2. Retana, German, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “When Should Providers Offer Vendor-Managed Support for Enterprise IT Services?,” research in progress.

Publications in Refereed Conference Proceedings

  1. Whitley, Edgar, John Mooney, German F. Retana, Peter Reynolds, Will Venters, “The Shift to Cloud Computing: A Slow Train Comin’?Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy. December 2013.
  2. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Technical Support and IT Capacity Demand: Evidence from the Cloud.” Proceedings of the 33rd International Conference on Information Systems (ICIS). Orlando, FL. December 2012.

Conference and Workshop Presentations

  1. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud,” Statistical Challenges in eCommerce Research (SCECR 2016). Naxos, Greece. June 2016.
  2. Retana, German, Chris Forman, and D. J. Wu, “Proactive Customer Education, Customer Retention, and Demand for Technology Support,” Conference of Information Systems and Technology (CIST 2014). San Francisco, CA. November 2014.
  3. Retana, German, Chris Forman, and D. J. Wu, “Proactive Customer Education, Customer Retention, and Demand for Technology Support,” The Conference on Digital Experimentation @ MIT ([email protected]). Boston, MA. October 2014.
  4. Retana, German, Chris Forman, and D. J. Wu, “Early Proactive Education, Customer Retention, and Demand for Technology Support,” Production and Operations Management (POMS) 25th Annual Conference. Atlanta, GA. May 2014.
  5. Whitley, Edgar, John Mooney, German F. Retana, Peter Reynolds, Will Venters, “The Shift to Cloud Computing: A Slow Train Comin’?” Panelist at the 34th International Conference on Information Systems (ICIS). Milan, Italy. December 2013.
  6. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Technical Support and IT Capacity Demand: Evidence from the Cloud.” 33rd International Conference on Information Systems (ICIS). Orlando, FL. December 2012.
  7. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Not all Cloud Users are Equal: Who Benefits from Technical Support?,” INFORMS 2012 Annual Meeting. Phoenix, AZ. October 2012.
  8. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Providers’ Technical Support, IT Capacity Usage and Architecture Complexity: Evidence from the Cloud,” 2012 Atlanta-Athens Conference on Research in Information Systems (AACRIS). Atlanta, GA. March 2012.
  9. Retana, German, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Providers’ Technical Support and IT Capacity Usage: Evidence from the Cloud,” Poster, 2012 Winter Conference on Business Intelligence. Snowbird, UT. March 2012.
  10. Retana, German, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Cloud Usage: Role of Scalability and Online Technical Support,” Poster, Workshop on Information Systems and Economics (WISE) 2011. Shanghai, China. December 2011.
  11. Retana, German, Sridhar Narasimhan, Marius Florin Niculescu, and D. J. Wu, “Measuring the Value of Cloud Scalability and Technical Support,” INFORMS 2011 Annual Meeting. Charlotte, NC. November 2011.
  12. Wu, Tianshi, Sandra Slaughter, Chris Forman, Sridhar Narasimhan, German Retana, and Sebastian Urbina, “Diversification versus Specialization in Learning after Information Systems Implementation,” 2011 Academy of Management (AOM) Annual Meeting. San Antonio, TX. August 2011.
  13. Wu, Tianshi, Sandra Slaughter, Chris Forman, Sridhar Narasimhan, German Retana, and Sebastian Urbina,Learning and business value of information systems: The case of customs automation system implementation,” Workshop on Information Systems and Economics (WISE) 2010. St. Louis, MO. December 2010.

Invited Academic Talks

  1. INCAE Business School. Alajuela, Costa Rica. May 2014.
  2. INCAE Business School. Alajuela, Costa Rica. June 2013.
  3. Sauder School of Business, University of British Columbia. Vancouver, BC. March 2013.
  4. School of Computing, National University of Singapore. Singapore, Singapore. February 2013.
  5. Krannert School of Management, Purdue University. West Lafayette, IN. February 2013.
  6. Fox School of Business, Temple University. Philadelphia, PA. January 2013.

Service and Membership

  1. Journal Reviewer
    1. Management Science (since April 2010)
    2. Management Information Systems Quarterly (MISQ) (since November 2010)
    3. Information Systems Research (IRS) (since October 2017)
    4. Decision Sciences (since August 2017)
    5. Information Technology and Management (since April 2011)
    6. Management Decision (since September 2013)
    7. Business & Information Systems Engineering (BISE) for ECIS 2015 Special Issue (June 2015)
  2. Conference Organization
    1. PC Member for Conference of Information Systems and Technology (CIST 2017). Houston, TX. October 2017.
    2. PC Member for Conference of Information Systems and Technology (CIST 2016). Nashville, TN. November 2016.
    3. Co-Chair for Theory in Economics of Information Systems (TEIS 2016). Guanacaste, Costa Rica. March 2016.
    4. PC Member for Conference of Information Systems and Technology (CIST 2015). Philadelphia, PA. October 2015.
    5. AE for Cloud Computing Track. European Conference on Information Systems (ECIS 2015). Münster, Germany. May 2015.
    6. Cloud Computing Session Organizer. Information Systems Track. Production and Operations Management (POMS 2014) 25th Annual Conference. Atlanta, GA. May 2014.
  3. Conference Reviewer
    1. International Conference on Information Systems (ICIS) 2016. Dublin, Ireland. December 2016.
    2. Workshop on Information Technology and Systems (WITS) 2014, Auckland, New Zeland. December 2014.
    3. European Conferences on Information Systems (ECIS) 2014. Tel Aviv, Israel. June 2014.
    4. International Conference on Information Systems (ICIS) 2013. Milan, Italy. December 2013.
    5. International Conference on Information Systems (ICIS) 2012. Orlando, FL. December 2012.
    6. 45th Hawaiian International Conference on System Sciences (HICSS-45). Maui, HI. January 2012.
    7. International Conference on Information Systems (ICIS) 2011. Shanghai, China. December 2011.
    8. 21st Workshop on Information Technologies and Systems (WITS). Shanghai, China. December 2011.
    9. INFORMS Conference on Information Systems and Technology (CIST) 2010. Austin, TX. November 2010.
  4. Conference Discussant
    1. Workshop on Information Systems and Economics (WISE) 2013. Milan, Italy. December 2013.
  5. Institutional Service
    1. INCAE Brownbag Seminar Speaker Series Organizer. 2015-present.
    2. Central American Healthcare Initiative (CAHI) project mentor. 2015-present.
    3. DocNet Recruiting Forum at INCAE 2015 Organizer. September 2015
    4. PhD student representative on PhD Committee. College of Management, Georgia Institute of Technology. 2011-2012 Academic year.
  6. Volunteer
    1. Workshop on Information Systems and Economics (WISE) 2011, Shanghai, China. December 2011.
    2. IT Teaching Workshop Georgia Tech, Atlanta, GA, May 2010.
    3. International Conference on Information Systems (ICIS) 2009. Phoenix, AZ. December 2009.
  7.  Affiliations
    1. The Institute for Operations Research and The Management Sciences (INFORMS).
    2. Association for Information Systems (AIS).